Operating Area Feature - M98 Motherwell

M98 Motherwell

Hours of Operation: The M98 MyBus service operates 7 days a week from 0900 - 1800. An evening service operates on Wednesdays from 1800 - 2330.



Motherwell Town Centre

Locations Served: Locations within the M98 operating area include Motherwell, Cleland, Newarthill, Holytown, New Stevenston, Bellshill, Viewpark, Birkenshaw and Tannochside.

Service: An on demand service operates each day of the week.

Links: On Mondays a link exists for M98 service users to Hamilton Town Centre.  Travel throughout the neighbouring M19 Wishaw service is permitted on Sundays and Wednesday evenings.  A further daily link to Wishaw General Hospital (for hospital visiting) and Wishaw Sports Centre only, exists Monday to Saturday.

*** Click here for the M98 Service Information Leaflet ***

Travelling on MyBus - A Step by Step Guide

Once you have made your booking and confirmed the times for your journey, next it's time to prepare for that journey.


BE PREPARED

1.  Timings given at the time of booking are approximate and can be subject to movement as we attempt to secure journeys for as many service users as possible.  You should therefore aim to be ready and waiting for the bus at least 10 minutes prior to the booking times given to you.

2.  Where the location and weather conditions allow, you should aim to be waiting at the kerbside when the bus arrives for you. This will allow for speedy boarding and will help reduce instances of late running.

** TIP ** Drivers will not come to your door to alert you they have arrived.  If you cannot wait at the kerbside be sure to have a clear vantage point to see when the bus arrives.

BOARDING THE BUS

1. The driver, in conjuction with your escort if you have one, will give you any assistance you require from the pavement on to the vehicle.

** TIP ** Drivers are unable to enter your home to assist you to the bus. Similarly any assistance provided with the carrying of bags is entirely at the discretion of the driver, so you may wish to consider bringing an escort to assist you.

2. When boarding the vehicle, If you wish the ramp to be lowered please do not hesitate to let the driver know.

3. If you would prefer to board the bus without the assistance of the driver, again just let the driver know.


WHILST ON BOARD

1. After boarding the driver will scan your Scottish Citizens Entitlement Card, collect any fares that may be due and issue tickets for your journey.

2.  Passengers travelling in wheelchairs will be assisted into position:-

• Rearward facing passengers should ensure brakes are locked.  The driver will lower the support rail for you.

• Forward facing passengers should ensure brakes are locked.  The driver will use appropriate locking mechanisms to secure your wheelchair.

3. As a guide, bags or other items of luggage should be limited to an amount that you and/or your escort are comfortably able to carry.  Any items brought on to the vehicle should be secured or safely stowed during travel. 



LEAVING THE BUS

1. On arrival at your destination, the driver will again give you any assistance you require when leaving the vehicle to reach the pavement.

2. If you have booked a return journey remember to confirm the pickup time and location with the driver. This driver will be able to locate this information from his manifest.

Operating Area Feature - M22/32/42 North Ayrshire

M22/32/42 North Ayshire

Hours of Operation: The M22/32/42 MyBus service operates 7 days a week from 0900 - 1800. An evening service operates between 1800 - 2330 on Wednesday evenings.

Ardrossan Beach

Locations Served: Locations within the M22/32/42 MyBus operating area include Largs, Skelmorlie, Seamill, West Kilbride, Ardrossan, Saltcoats, Stevenston, Dalry, Kilbirnie, Glengarnock and Beith.

Service: A spread of on-demand periods and timetabled services operate throughout the course of the week. Please refer to the M22/32/42 service information leaflets for details.

*** Click here to read the M22 Three Towns Service Information Leaflet ***

*** Click here to read the M32 Garnock Valley Service Information Leaflet ***

*** Click here to read the M42 Largs Service Information Leaflet ***

MyBus Booking Office Numbers

From booking to cancelling your trips, the all important phone numbers you need are listed below.



Enquiry & Cancellation Line: 0845 128 4025

M1 East Ayrshire: 0845 128 4023

M10 Dumbarton: 0845 125 9811

M11 Inverclyde: 0845 125 9812

M12 Irvine: 0845 125 9813

M13 South Ayrshire: 0845 125 9814

M14 Kilmarnock: 0845 125 9952

M15 East Kilbride: 0845 125 9952

M18 Maryhill/Bearsden: 0845 125 9954

M19 Wishaw/Shotts: 0845 125 9956

M22 Saltcoats/Stevenston/Ardrossan: 0845 125 9958

M32/M42 Beith/Dalry/Largs/West Kilbride: 0845 125 9958

M45/M65 Renfrew/Houston/Johnstone: 0845 125 9807

M85 Paisley: 0845 125 9807

M90 Cumbernauld: 0845 125 9957

M91 Glasgow South West: 0845 125 9774

M92 Clydebank/Scotstoun: 0845 125 9804

M93 Glasgow North East: 0845 125 9805

M94 Glasgow South East: 0845 125 9806

M96 Hamilton: 0845 125 9808

M98 Motherwell: 0845 125 9809

M99 Monklands: 0845 125 9810

R400 North Lanarkshire: 0845 123 5048

R500 Irvine Valley: 0845 128 4036

R600 East Dunbartonshire: 0845 128 4037

R700 Carrick: 0845 123 5656

R800 Lanark: 0845 123 5047

R850 Allander: 0845 128 4037

R900 Three Valleys: 0845 123 5046

R950 Lomond: 0845 123 5656

R965 Gryffe Valley: 0845 123 5048

Cumnock Connector: 0845 128 4023

Arran MyBus: 0845 128 4023

Evening Hospital Visiting Transport Service: 0845 128 4027

Operating Area Feature - M18 Glasgow North West

M18 Glasgow North West

Hours of Operation: The M18 MyBus service operates 7 days a week from 0900 - 1800. An evening service operates between 1800 - 2330 on Thursday evenings.

Milngavie Town Centre

Locations Served: Locations within the M18 operating area include Milngavie, Bearsden, Summerston, Maryhill, Kelvindale and Partick.

Service: An on demand service operates each day of the week.

Links: On Mondays a link operates to Glasgow City Centre.

*** Click here for the M18 Service Information Leaflet ***

Frequently Asked Questions

Whether you are a new or long standing MyBus service user questions crop all the time about the service. Hopefully our Frequently Asked Questions guide will help answer some of those questions for you.
 

Q: How many bags of shopping can I take on the bus?

A: You can take as many bags as you can comfortably carry between you and any companion accompanying you, provided there is adequate space on the bus.

Q: Will the driver help take my shopping to my door?

A: A driver's duty extends to assisting you the passenger from the pavement to the bus and vice versa.  Driver's are not required to assist with the carrying of shopping.  Service users can bring an escort to assist them with the carrying of any bags.

Q: Can I book the bus for my friend at the same time as I book my bus?

A: MyBus will accept bookings on the same call only if any fellow passengers you wish to book for live on the same street as you.  You may still book for your friend if they stay in a different street but a separate call will require to be made.  This helps us ensure call waiting times are kept to a minimum.

Q: Why do MyBus use 0845 numbers for service users to call rather than a landline number?

A: The MyBus operating area is vast and includes a number different dialling codes.  To ensure all users can contact MyBus at the same lo-call rate 0845 numbers were introduced some years ago. 

Q: Is there an equivalent landline number I can call instead of the 0845 numbers MyBus use, as my telephone provider gives me free calls to landlines but not to 0845 numbers?

A: Yes. Call our enquiry and cancellation line on 0845 128 4025 and you can request the equivalent 0141 landline number for your booking line.

Q:  Why are the times that the driver has sometimes different from the time I was given when booking?

A: MyBus operates a flexible booking system where the adjustment of times is necessary to enable us to provide transport for as many of our customers as possible. MyBus will always attempt to notify you if any time given is changed by more than 10 minutes.

Q: I sometimes find that there are only one or two other passengers on the bus with me.  Would it not make more sense to fill the bus up more?

A: MyBus seeks to balance economical provision of the service against offering as personalised a service as is possible.  Where groups of passengers are in a similar area and are travelling at similar times we will look to group those journeys together. Sometimes it can be the case that few or no other journeys tie in with the trip you are making.

Q: Why do you offer sometimes offer me a one way journey.  I need both legs of the journey or cannot travel at all?

Demand for MyBus services are high and no guarantee of availability can be given.  As a rule we will offer a one way trip where one is available.  You are under no obligation to accept a one way journey if offered. If you would prefer trips were only offered when both the outward and return journey were available just let us know.

Q: Why can MyBus take me to an appointment at my doctors but not to a hospital appointment?

A: Other agencies such as the Scottish Ambulance Service's Patient Transport Service provide transport to hopsital appointments.


Got a question you'd like answered? Ask away!  There are lots of ways to get in touch

Booking MyBus by Telephone - A Step by Step Guide

Making your booking is a simple process but it is important to have all the information required to hand before you make your call.

BEFORE CALLING BE SURE TO....

1.  Have your registration number handy so we can quickly locate your details when you call.

2.  Have the addresses of the locations you are looking to travel to and from.

3.  Have the times you wish to travel.

** TIP ** Remember that other passengers may be collected and dropped off before you reach your destination. Always allow some extra time for this when considering your times for travel.

WHEN PHONING....

1. Phone the booking office number for your area. 

2. All calls to MyBus are recorded for training and monitoring purposes. A recorded message will advise you of this when you call.

3.  When the first booking agent becomes available, they will greet you and ask you firstly for your registration number.

4.  You will then be asked for the particulars of your journey such as:-

- the day you wish to travel
- the date you wish to travel
- the times you wish to travel
- the locations you wish to travel to and from

** TIP ** Remember to let the booking agent know if you have to be at your location by certain time. For example if you have a doctors or hairdressers appointment. This can be factored into your trip request to help secure a more suitable time for you.

5.  The booking agent will then ask you additional information such as:-

- are you taking a wheelchair?
- are you taking an escort?
- if so, does your escort hold a concessionary travel card?

6. When all neccesary information has been processed the booking agent will interrogate the booking system to attempt to secure the closest available times to those you have requested. Times available will be offered to you for your consideration.

• If the times are acceptable to you, the agent will book the trip for you and confirm all details back to you before concluding the call.

• If no suitable times are available at the time you call, we will retain a record of your preferred travel times in the hope they may latterly become available.   Your request will then be monitored throughout the day. Should any availability arise we would contact to you to offer these times to you for your consideration.

 ** TIP ** Remember to take a note of the times given to you for your trip.

Operating Area Feature - M15 East Kilbride

M15 East Kilbride

Hours of Operation: The M15 MyBus service operates 7 days a week from 0900 - 1800. An evening service operates on Thursday evenings between 1830 - 2330.

East Kilbride Town Centre

Locations Served: Locations within the M15 operating area include East Kilbride, Greenhills, St Leonards, Westwood, Hairmyres, Calderwood and Eaglesham.

Service: An on demand service operates each day of the week.

Links: M15 service users may also use the MyBus R900 Rural service for connections from East Kilbride Bus Station to Strathaven.

*** Click here for the M15 Service Information Leaflet ***

Operating Area Feature - M14 Kilmarnock

M14 Kilmarnock

Hours of Operation: The M14 MyBus service operates 7 days a week from 0900 - 1800.



Kilmarnock Town Centre

 Locations Served: Locations within the M14 operating area include Kilmarnock, Kilmaurs, Crosshouse, Shortlees, Bellfield and New Farm Loch.

Service: An on demand service operates each day of the week.

Links: M14 service users may also use the MyBus R500 Rural service to travel to locations including Hurlford, Crookedholm, Newmilns, Galston, Darvel, Fenwick and Dunlop.

*** Click here for the M14 Service Information Leaflet ***

Operating Area Feature - M12 Irvine

 M12 Irvine

Hours of Operation: The M12 MyBus service operates 7 days a week from 0900 - 1800. An evening service operates on Wednesday's between 1800 - 2330.

Locations Served: Locations within the M12 operating area include Irvine, Kilwinning, Dreghorn, Bourtreehill, Lawthorn and Girdle Toll.

Irvine Town Centre

Service: An on demand service operates each day of the week.

Links: On Sundays and Wednesday evenings travel is permissable to other points within North Ayrshire including Stevenston, Saltcoats, Ardrossan, Largs, Beith and Dalry.

*** Click here for the M12 Service Information Leaflet ***

Operating Area Feature - M11 Inverclyde

M11 Inverclyde

 

Hours of Operation: The M11 service operates 7 days a week between 0900 - 1800. 

Greenock Town Centre

Locations Served: Locations within the M11 operating area include Greenock, Gourock, Port Glasgow, Kilmacolm, Inverkip and Wemyss Bay.

Service: An on demand service operates each day of the week.

*** Click here for the M11 Service Information Leaflet ***

Operating Area Feature - M1 East Ayrshire

M1 East Ayrshire

Hours of Operation: The M1 MyBus service operates 6 days a week from 0900 - 1800 Monday to Saturday.

Ayr Town Centre

Locations Served: Locations within the M1 operating area include Mauchline, Auchinleck, Cumnock, New Cumnock, Dalmellington, Patna, Ochiltree and Muirkirk.

Service: A timetabled service operates Monday to Friday with trips running to Ayr and Kilmarnock town centres.  Saturday timetabled services alternate between Ayr and Kilmarnock. 

Please refer to the M1 service information leaflet for timetable information.

*** Click here for the M1 Service Information Leaflet ***

Different MyBus Booking Types

Standard

The majority of bookings made for MyBus journeys are standard bookings.  These bookings are made the day before travel (or on Fridays for Monday travel and on Thursdays for Sunday travel).   

You can request a standard booking for each day of the week your service operates.

Example: Mr Pettigrew calls the M91 booking line on Monday at 0900 to book a trip for the following day.

Advance Bookings

Advance bookings allow customers to make either one return journey or two single journeys per week, for up to four weeks ahead.  Advance bookings are in addition to standard bookings. 

Example: Mrs O’Donnell calls the M96 booking line on a Monday at 1400 to book trips for the following four Saturdays. She calls the M96 booking line on a Thursday at 0900 to book for the following day.

Group Bookings

Subject to availability MyBus will explore the possibility of arranging a group booking for your club, group or residence where a minimum of 3 passengers are going to the same place at the same time. Once arranged group bookings are scheduled automatically by MyBus and do not required to be re-booked for each trip.

Example: Arnott Nursing Home in the M14 service area have a group booking for 10 residents to the local shopping centre each Friday morning at 1000 returning for them 1200.

Same Day Bookings

Same Day bookings are permissible on both MyBus and MyBus Rural services.  A minimum of two hours notice must be given for any same day booking request and availability is likely to be extremely limited.

Example: Mrs Clarkson uses the R900 service to travel to work at Murphy Nursing Home.  She requires be collected at1700.  Mrs Clarkson can call the R900 booking line no later than 1500 to book her trip.

Web Bookings

Web bookings allow passengers to book trips up to seven days ahead and can be made at any time, day or night.  Service users making web bookings can still book standard trips via the MyBus contact centre, but can no longer make use of Advance Bookings.

Example: Mr Randolph likes to travel first thing in the morning but he can often be out when his booking line opens. By using MyBus Web Mr Randolph can make his booking via his PC leaving him free to make his early morning journeys.

 

Operating Area Feature - M19 Wishaw/Shotts

M19 Wishaw/Shotts 

Hours of Operation: The M19 MyBus service operates 7 days a week from 0900 - 1800. An evening service operates on Wednesday's between 1800 - 2330.



Wishaw Town Centre



Locations Served: Locations within the M19 operating area include Wishaw, Law, Shotts, Allanton and Newmains.

Service: An on demand service operates each day of the week.

Links: A link operates from Wishaw to Motherwell town centre on a Saturday, Sunday and Monday.  A link from Shotts to Motherwell town centre operates on a Sunday and Wednesday.

*** Click here for the M19 Service Information Leaflet ***

Operating Area Feature - M10 Dumbarton

M10 Dumbarton

Hours of Operation: The M10 MyBus service operates 7 days a week from 0900 - 1800.



Dumbarton Town Centre

Locations Served: Locations within the M10 operating area include Dumbarton, Helensburgh, Milton, Balloch and Alexandria.

Service: An on demand service operates each day with the exception of a Wednesday. 

Timetables: On Wednesday's a timetabled shopping link operates to Clydebank town centre. Timings alternate on a three week cycle.

*** Click here for the M10 Service Information Leaflet ***

Operating Area Feature - M85 Paisley

M85 Paisley

 

Hours of Operation: The M85 MyBus service operates 7 days a week from 0900 - 1800.

 

Paisley Town Centre

 

Locations Served: Locations within the M85 MyBus service area include Paisley, Gallowhill, Ferguslie Park, Glenburn, Foxbar, Linwood and Johnstone.

 

Links: A link exists to Braehead Shopping Centre on a Sunday and Monday.

*** Click here for the M85 Service Information Leaflet ***

Operating Area Feature - M65 Johnstone

M65 Johnstone

 

Hours of Operation: The M65 MyBus service operates 7 days a week from 0900 - 1800.

 

Johnstone Town Centre

 

Locations Served: Locations within the M45 MyBus service area include Johnstone, Linwood, Elderslie, Milliken Park and Paisley.

 

Links: A link to the Royal Alexandra Hospital and Dykebar Hospital exists for hospital visiting purposes only. A further link exists to Braehead Shopping Centre on a Sunday and Monday.

*** Click here for the M65 Service Information Leaflet ***

Operating Area Feature - M45 Renfrew

M45 Renfrew

 

Hours of Operation: The M45 MyBus service operates 7 days a week from 0900 - 1800.

 

Braehead Shopping Centre

 

Locations Served: Locations within the M45 MyBus service area include Renfrew, Inchinnan, Erskine, Bargarran, Glasgow Airport, Bishopton, Braehead Shopping Centre, Paisley and Linwood.

 

Links: A link to the Royal Alexandra Hospital and Dykebar Hospital exists for hospital visiting purposes only.

*** Click here for the M45 Service Information Leaflet ***

Operating Area Feature - M13 South Ayrshire

M13 South Ayrshire

 

Hours of Operation: The M13 MyBus service operates 7 days a week from 0900 - 1800.

 



Royal Troon



 

Locations Served: Locations within the M13 MyBus service include Dundonald, Troon, Symington, Prestwick, Ayr, Coylton, Tarbolton, Alloway, Mossblown and Maybole.

 

*** Click here for the M13 Service Information Leaflet ***

Operating Area Feature - M94 Glasgow South East

M94 Glasgow South East

Hours of Operation: The M94 MyBus service operates 7 days a week from 0900 - 1800.

 

Parkhead Forge

Locations Served: Locations within the M94 MyBus service include Easterhouse, Carntyne, Sandyhills, Shettleston, Baillieston, Castlemilk, Carmyle, Cambuslang, Rutherglen, Bridgeton, Calton and Dennistoun.

Links: A shopping link to Glasgow City Centre (St Enoch Centre and Savoy Centre) operates, location dependent on a Wednesday or Friday. 

*** Click here for the M94 Service Information Leaflet ***

Operating Area Feature - M93 Glasgow North East

M93 Glasgow North East

 

Hours of Operation: The M93 MyBus service operates 7 days a week from 0900 - 1800.

Kirkintilloch Marina

Locations Served: Locations within the M93 MyBus service area include Bishopbriggs, Kirkintilloch, Chryston, Gartcosh, Moodiesburn, Twechar, Springburn, Robroyston and Balornock.

Links: A shopping link to Glasgow City Centre (St Enoch Centre and Savoy Centre) operates on Mondays.  Please refer to the service information leaflet for further details of this link. 

M93 MyBus service users may also use the R600 MyBus Rural service to connect to Lennoxtown, Stepps and Torrance.

*** Click here for the M93 Service Information Leaflet ***

Operating Area Feature - M92 Clydebank/Scotstoun

M92 Clydebank/Scotstoun

Hours of Operation: The M92 MyBus service operates 7 days a week from 0900 - 1800. A service also operates for MyBus service users residing within the Glasgow City Council area on Thursday evenings from 1800 - 2330.



Clyde Shopping Centre, Clydebank

Locations Served: Locations within the M92 MyBus service area include Anniesland, Scotstoun, Drumchapel, Knightswood, Yoker, Blairdardie, Clydebank, Faifley, Dalmuir and Old Kilpatrick.

Links: A shopping link to Glasgow City Centre (St Enoch Centre and Savoy Centre) operates on Tuesdays.  Please refer to the service information leaflet for further details of this link.

A link also exists to hospitals within the adjoining M18 Maryhill/Bearsden service, for hospital visiting purposes only (restrictions apply).

*** Click here for the M92 Service Information Leaflet ***