A: You can take as many bags as you can comfortably carry between you and any companion accompanying you, provided there is adequate space on the bus.
Q: Will the driver help take my shopping to my door?
A: A driver's duty extends to assisting you the passenger from the pavement to the bus and vice versa. Driver's are not required to assist with the carrying of shopping. Service users can bring an escort to assist them with the carrying of any bags.
Q: Can I book the bus for my friend at the same time as I book my bus?
A: MyBus will accept bookings on the same call only if any fellow passengers you wish to book for live on the same street as you. You may still book for your friend if they stay in a different street but a separate call will require to be made. This helps us ensure call waiting times are kept to a minimum.
Q: Why do MyBus use 0845 numbers for service users to call rather than a landline number?
A: The MyBus operating area is vast and includes a number different dialling codes. To ensure all users can contact MyBus at the same lo-call rate 0845 numbers were introduced some years ago.
A: Yes. Call our enquiry and cancellation line on 0845 128 4025 and you can request the equivalent 0141 landline number for your booking line.
Q: Why are the times that the driver has sometimes different from the time I was given when booking?
A: MyBus operates a flexible booking system where the adjustment of times is necessary to enable us to provide transport for as many of our customers as possible. MyBus will always attempt to notify you if any time given is changed by more than 10 minutes.
A: MyBus seeks to balance economical provision of the service against offering as personalised a service as is possible. Where groups of passengers are in a similar area and are travelling at similar times we will look to group those journeys together. Sometimes it can be the case that few or no other journeys tie in with the trip you are making.
Q: Why do you offer sometimes offer me a one way journey. I need both legs of the journey or cannot travel at all?
Demand for MyBus services are high and no guarantee of availability can be given. As a rule we will offer a one way trip where one is available. You are under no obligation to accept a one way journey if offered. If you would prefer trips were only offered when both the outward and return journey were available just let us know.
Q: Why can MyBus take me to an appointment at my doctors but not to a hospital appointment?
A: Other agencies such as the Scottish Ambulance Service's Patient Transport Service provide transport to hopsital appointments.
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