26 Oct 2011

MyBus - October Blog



The MyBus booking team returned, batteries re-charged, after the September weekend holiday.  It was a good job too as the proceeding Tuesday saw us process our highest ever number of calls in any one day. 

When it comes to placing advance bookings Monday afternoons are generally the busiest.  So when that Monday happens to be a public holiday the immediate day after that holiday sees the booking lines turn red hot with people trying to get their next set of advance bookings in place.

It’s worth remembering though that with advance bookings allowing you to book up to 28 days ahead, and that you can book them any afternoon Monday – Friday between 1400 – 1530, with a little forward planning you can avoid that Monday afternoon, or if it’s after a public holiday Tuesday, rush.

Another tip! When it comes to holiday times or more precisely school holiday times such as the October week, Easter or during summer holidays keep in mind that some of the group bookings MyBus administer don’t operate, meaning increased availability for on-spec trip requests.

Group bookings can be arranged, subject to availability of course, where there are three or more people going to the same location at the same time.  A large number of our members benefit each week from this facility.

It might only be October and with the likes of Halloween, Guy Fawkes Night and St Andrew’s Day still to come, thoughts at MyBus are already turning towards the Christmas and New Year holidays.

We have been preparing the notifications for the booking arrangements and these will go out initially to new users, through their membership packs and then towards the end of November via the usual sources such as the SPT website, on posters and handouts on vehicles, our email mailing list and  the recorded information line (0845 128 4026).


21 Oct 2011

MyBus-Web Now Live!




After a successful trial MyBus are delighted to open up their online booking facility to all service users.

To use MyBus-Web you must be an existing member of the MyBus Service. Click on the Registration Link below to register:-


Once registered your unique password and further information about MyBus-Web will be sent to you.

Alternatively please contact the MyBus general information line on 0845 128 4025, which is open Monday to Friday between 0830 and 1645 to have details sent to you.

Similarly those interested in making use of MyBus-Web who are not existing MyBus service users should call to 0845 128 4025 for details on becoming a MyBus member.

Do your working hours make the contact centre opening times inconvenient for you?  Do you find you are often out on the MyBus when you when require to make your next booking? If so then MyBus-Web could be just for you.

The MyBus online booking facility has been developed to enhance the booking process for customers and enables you to book at a time convenient to you such as in the evening in midweek or on a Sunday. No longer are you restricted by booking office hours.

MyBus-Web lets you book and cancel journeys or review any future journeys.

You may book your journey the day before travel and up to one week in advance of the day you wish to travel.

Join the increasing number of service users booking via MyBus-Web today!!