Statistics confirm that the MyBus contact centre is successfully processing an increasing number of trip requests year on year and the personal service offered by our booking agents remains hugely popular with the majority of service users.
Despite that individual preferences and circumstances can mean that calling our contact centre isn’t always the best option.
Some users have told us they can become frustrated if they call at a peak time and have to queue to make their booking. Others have mentioned that the opening times of the booking lines aren’t always ideal as they can already be out on a journey, when they require to book another trip.
In individual circumstances MyBus sought to assist such users by offering the option of logging a trip request by text message or by email, where the request could be lodged at any time but the trip request would only be processed during the normal opening hours of the booking line.
The technology to offer an easier and more modern solution existed in the form of the internet and when the benefits of such a facility were considered, the decision to invest in a MyBus online booking service was an easy one for SPT’s executive to take.
As part of the ICMA amobilife European Projection MyBus Web the online booking system was introduced to test users in July 2011 and has been subject to ongoing development since to best meet the needs of our service users.
The initial testing proved successful and feedback from our test users was passed to the software developers to make any appropriate alterations. The system was then made available for general use in autumn 2011 and a growing number of users have registered for the online booking service since.
Tuesday 13th March saw MyBus Web given its official launch at George Square in Glasgow with representatives of SPT, politicians and service users amongst those present.
Tuesday 13th March saw MyBus Web given its official launch at George Square in Glasgow with representatives of SPT, politicians and service users amongst those present.
MyBus Web offers users a variety of benefits, the key gain being the option to book trips at a time of the users convenience. A number of MyBus Rural service users book their trips to take them to and from work, where they will generally be when they require to book their next journey.
MyBus Web means users such as those mentioned can now request their trip at a time more convenient to them, be that from home, work or even via their mobile phone!
Another benefit from using the online service is that all trips are stored on your online account meaning you can look back and check the details at any time. That means no more scrambling for a pen and piece of paper to hurriedly scribble down the details of your trip! You can cancel trips too.
With several hundred trips being booked each week online it’s not only customers who use MyBus Web who are benefiting from our online service, as those who prefer to use our contact centre are experiencing reduced waiting times when they call to make their bookings.
If you haven’t checked out MyBus web yet follow the link below to register your interest.
