Booking MyBus by Telephone - A Step by Step Guide

Making your booking is a simple process but it is important to have all the information required to hand before you make your call.

BEFORE CALLING BE SURE TO....

1.  Have your registration number handy so we can quickly locate your details when you call.

2.  Have the addresses of the locations you are looking to travel to and from.

3.  Have the times you wish to travel.

** TIP ** Remember that other passengers may be collected and dropped off before you reach your destination. Always allow some extra time for this when considering your times for travel.

WHEN PHONING....

1. Phone the booking office number for your area. 

2. All calls to MyBus are recorded for training and monitoring purposes. A recorded message will advise you of this when you call.

3.  When the first booking agent becomes available, they will greet you and ask you firstly for your registration number.

4.  You will then be asked for the particulars of your journey such as:-

- the day you wish to travel
- the date you wish to travel
- the times you wish to travel
- the locations you wish to travel to and from

** TIP ** Remember to let the booking agent know if you have to be at your location by certain time. For example if you have a doctors or hairdressers appointment. This can be factored into your trip request to help secure a more suitable time for you.

5.  The booking agent will then ask you additional information such as:-

- are you taking a wheelchair?
- are you taking an escort?
- if so, does your escort hold a concessionary travel card?

6. When all neccesary information has been processed the booking agent will interrogate the booking system to attempt to secure the closest available times to those you have requested. Times available will be offered to you for your consideration.

• If the times are acceptable to you, the agent will book the trip for you and confirm all details back to you before concluding the call.

• If no suitable times are available at the time you call, we will retain a record of your preferred travel times in the hope they may latterly become available.   Your request will then be monitored throughout the day. Should any availability arise we would contact to you to offer these times to you for your consideration.

 ** TIP ** Remember to take a note of the times given to you for your trip.