Operating Area Feature - M18 Glasgow North West

M18 Glasgow North West

Hours of Operation: The M18 MyBus service operates 7 days a week from 0900 - 1800. An evening service operates between 1800 - 2330 on Thursday evenings.

Milngavie Town Centre

Locations Served: Locations within the M18 operating area include Milngavie, Bearsden, Summerston, Maryhill, Kelvindale and Partick.

Service: An on demand service operates each day of the week.

Links: On Mondays a link operates to Glasgow City Centre.

*** Click here for the M18 Service Information Leaflet ***

Frequently Asked Questions

Whether you are a new or long standing MyBus service user questions crop all the time about the service. Hopefully our Frequently Asked Questions guide will help answer some of those questions for you.
 

Q: How many bags of shopping can I take on the bus?

A: You can take as many bags as you can comfortably carry between you and any companion accompanying you, provided there is adequate space on the bus.

Q: Will the driver help take my shopping to my door?

A: A driver's duty extends to assisting you the passenger from the pavement to the bus and vice versa.  Driver's are not required to assist with the carrying of shopping.  Service users can bring an escort to assist them with the carrying of any bags.

Q: Can I book the bus for my friend at the same time as I book my bus?

A: MyBus will accept bookings on the same call only if any fellow passengers you wish to book for live on the same street as you.  You may still book for your friend if they stay in a different street but a separate call will require to be made.  This helps us ensure call waiting times are kept to a minimum.

Q: Why do MyBus use 0845 numbers for service users to call rather than a landline number?

A: The MyBus operating area is vast and includes a number different dialling codes.  To ensure all users can contact MyBus at the same lo-call rate 0845 numbers were introduced some years ago. 

Q: Is there an equivalent landline number I can call instead of the 0845 numbers MyBus use, as my telephone provider gives me free calls to landlines but not to 0845 numbers?

A: Yes. Call our enquiry and cancellation line on 0845 128 4025 and you can request the equivalent 0141 landline number for your booking line.

Q:  Why are the times that the driver has sometimes different from the time I was given when booking?

A: MyBus operates a flexible booking system where the adjustment of times is necessary to enable us to provide transport for as many of our customers as possible. MyBus will always attempt to notify you if any time given is changed by more than 10 minutes.

Q: I sometimes find that there are only one or two other passengers on the bus with me.  Would it not make more sense to fill the bus up more?

A: MyBus seeks to balance economical provision of the service against offering as personalised a service as is possible.  Where groups of passengers are in a similar area and are travelling at similar times we will look to group those journeys together. Sometimes it can be the case that few or no other journeys tie in with the trip you are making.

Q: Why do you offer sometimes offer me a one way journey.  I need both legs of the journey or cannot travel at all?

Demand for MyBus services are high and no guarantee of availability can be given.  As a rule we will offer a one way trip where one is available.  You are under no obligation to accept a one way journey if offered. If you would prefer trips were only offered when both the outward and return journey were available just let us know.

Q: Why can MyBus take me to an appointment at my doctors but not to a hospital appointment?

A: Other agencies such as the Scottish Ambulance Service's Patient Transport Service provide transport to hopsital appointments.


Got a question you'd like answered? Ask away!  There are lots of ways to get in touch

Booking MyBus by Telephone - A Step by Step Guide

Making your booking is a simple process but it is important to have all the information required to hand before you make your call.

BEFORE CALLING BE SURE TO....

1.  Have your registration number handy so we can quickly locate your details when you call.

2.  Have the addresses of the locations you are looking to travel to and from.

3.  Have the times you wish to travel.

** TIP ** Remember that other passengers may be collected and dropped off before you reach your destination. Always allow some extra time for this when considering your times for travel.

WHEN PHONING....

1. Phone the booking office number for your area. 

2. All calls to MyBus are recorded for training and monitoring purposes. A recorded message will advise you of this when you call.

3.  When the first booking agent becomes available, they will greet you and ask you firstly for your registration number.

4.  You will then be asked for the particulars of your journey such as:-

- the day you wish to travel
- the date you wish to travel
- the times you wish to travel
- the locations you wish to travel to and from

** TIP ** Remember to let the booking agent know if you have to be at your location by certain time. For example if you have a doctors or hairdressers appointment. This can be factored into your trip request to help secure a more suitable time for you.

5.  The booking agent will then ask you additional information such as:-

- are you taking a wheelchair?
- are you taking an escort?
- if so, does your escort hold a concessionary travel card?

6. When all neccesary information has been processed the booking agent will interrogate the booking system to attempt to secure the closest available times to those you have requested. Times available will be offered to you for your consideration.

• If the times are acceptable to you, the agent will book the trip for you and confirm all details back to you before concluding the call.

• If no suitable times are available at the time you call, we will retain a record of your preferred travel times in the hope they may latterly become available.   Your request will then be monitored throughout the day. Should any availability arise we would contact to you to offer these times to you for your consideration.

 ** TIP ** Remember to take a note of the times given to you for your trip.

Operating Area Feature - M15 East Kilbride

M15 East Kilbride

Hours of Operation: The M15 MyBus service operates 7 days a week from 0900 - 1800. An evening service operates on Thursday evenings between 1830 - 2330.

East Kilbride Town Centre

Locations Served: Locations within the M15 operating area include East Kilbride, Greenhills, St Leonards, Westwood, Hairmyres, Calderwood and Eaglesham.

Service: An on demand service operates each day of the week.

Links: M15 service users may also use the MyBus R900 Rural service for connections from East Kilbride Bus Station to Strathaven.

*** Click here for the M15 Service Information Leaflet ***

Operating Area Feature - M14 Kilmarnock

M14 Kilmarnock

Hours of Operation: The M14 MyBus service operates 7 days a week from 0900 - 1800.



Kilmarnock Town Centre

 Locations Served: Locations within the M14 operating area include Kilmarnock, Kilmaurs, Crosshouse, Shortlees, Bellfield and New Farm Loch.

Service: An on demand service operates each day of the week.

Links: M14 service users may also use the MyBus R500 Rural service to travel to locations including Hurlford, Crookedholm, Newmilns, Galston, Darvel, Fenwick and Dunlop.

*** Click here for the M14 Service Information Leaflet ***